Terms and Conditions for the Les Petites… e-store

1. DEFINITONS AND SCOPE OF APPLICATION

“Customer(s)” designates the Internet users navigating on the lespetites.fr website and purchasing products online for their personal use.

“Products” designates the products offered for sale on the electronic commerce Internet website accessed through the address lespetites.fr

“Etiquette” or “Tag” designates the form associated with the product which allows the handling of returns (cf article below).

“Boutique” or ” Online Boutique” designates the digital commerce Internet website accessible by the Internet network at the address www.lespetites.fr which offers its products for sale.

“Terms and Conditions” designates the present general conditions of sale of the products on the website.

The company ‘Les Petites…”, private limited share company with a capital of 1 500 000 euros, whose headquarters are located at 43 rue Montmartre in Paris, registered with the Paris Chamber of Commerce and Industry under the Trade and corporate register number 384 187 167 for the brand “Les Petites…”


Only “Les Petites…” is entitled to use the relevant intellectual property rights and publicity rights. In particular, brands, models, author and image copyright, either by original title or through authorization.

Access to the website, as well as the use of its contents, are subject to the Terms of Use described below. The fact of accessing and navigating the website constitutes on the part of the visitor unconditional acceptance of the following stipulations.

The present general conditions associated with all the other rules to which reference is made apply to the orders of the products for sale via the online Boutique as a whole.  

We ask you to read carefully the Terms and Conditions below. Of course, the present terms and conditions do not affect your rights as a consumer.

2. ACCEPTANCE OF ORDERS

Before submitting your order you will have the possibility of checking your selection, as well as the total price of your order (delivery costs included) and correct any possible entry mistakes.

By submitting your order you acknowledge having read and accepted the present Terms and Conditions.

For every order, we will send you a confirmation email containing the order number and the details of the products ordered (hereafter “Products”). Every order will be accepted by “Les Petites…” except in cases put forth in the present Terms and Conditions (for example; product unavailability, payment problems).

When you submit your first order, you must register and fill in the fields that appear on the order form. We ask you to use a UserIDs and passwords or any other means to access certain zones of our online Boutique, such as “My Account” (hereafter “Secure access codes”). It is your responsibility to permanently preserve the security and confidentiality of the Secure access codes.

You must abide by all our instructions and security rules, and inform us immediately if you learn of or suspect any unauthorized use of your Secure access codes, or if your Secure access codes have been provided to a non authorized third party. Without prejudice to our other rights and appeals, we can suspend your access to the online Boutique without accepting responsibility if, reasonably, we believe it is necessary to perform such action to insure the security of our online Boutique.

However, “Les Petites…” reserves the right to cancel any order by a customer with whom there exists a dispute regarding the payment of a previous order or for any other legitimate reason resulting from the abnormal nature of an order.

If certain Products shown in our online Boutique are not available, show an erroneous  price or if the description is incorrect, we will not be obliged to sell it to you. We will inform you in the case of the Products ordered being unavailable.

Only the Products which have been sent to you will be billed (delivery costs and bankcard processing included).

Even though we do our best to reproduce the colors of our Products in the online Boutique, we cannot guarantee that their true appearance corresponds exactly to their appearance on the screen.

To obtain information on the state of your order, you can reach the customer service by e-mail: serviceclients@lespetites.fr

3. PRICES

All prices on the online Boutique are given in euros. Tax is included but not delivery costs. We try very hard to guarantee the exact price on the online Boutique, but an error may occur and the price of certain Products may be incorrect. If the correct price of a Product is lower than the one indicated in the online Boutique, we will bill you the lowest amount and send you the Product. If the correct price of a Product is higher than the one indicated in the online Botique, we will contact you to ask if you wish to maintain your order at the correct price or if you wish to cancel (in which case we will confirm the cancellation). We are not obliged to send you the Product if the price is incorrect.

 “Les Petites…”  reserves the right to modify our prices in the online Boutique at any moment and without prior notice. However, the modified prices will only be applied to new orders and not those which have already been accepted

4. TERMS AND MEANS OF PAYMENT

The total amount of your order will correspond to the purchase price of the Products, delivery costs included.

Payment for the purchases will be made with the secure payment solution of Société Générale. You can pay for your purchases with the following bankcards: Carte Bleu, Visa and Mastercard.

You must provide your bank information when you order. You also confirm that the bank/credit card you are using is yours.

All bank/credit card holders are submitted to a validation and authorization control by the issuing body. If this body refuses the payment authorization, we will not accept your order. In such a case, we will not be responsible for any lateness or refusal of delivery and will not be obliged to inform you of the motive of this refusal. We are not responsible for any costs deducted by your issuing body or bank when using a bank/credit card to pay for your order.

5. BILLING

We reserve the right to issue electronic bills and you accept this type of billing. As far as the electronic bill constitutes proof of purchase, we recommend that you register and print this document for further consultation.

6. DELIVERY, PROPERTY RIGHTS AND RISKS

Orders will be delivered to the delivery address you have indicated to us on the order form and at your expense. We will not be held responsible for an incorrect address. Please note that we will not deliver to post office boxes. Delivery of Products bought in our online Boutique may be subject to territorial restrictions. We will supply you  on request with the list of delivery zones. 

 

Your order will be delivered within 5 business days, except for zone 2. The delivery period is 7 business days for zone 2. Please note that a business day corresponds to a day during which French banks are open, with the exception of Saturdays and Sundays. If we fail to deliver your order within the above period, your only recourse against us consists of your right to cancel the order in question and to be totally reimbursed for the amount you paid for that order. 

 

Transfer of property of the Products is effective from the date of delivery of the Products to the address you indicated to us.

 

On delivery of the Product, you bear all the risks of damage or loss.

 

In the case of an apparent anomaly of the package (for instance, damaged package, opened package, traces  of liquid,etc.) the buyer or recipient of the ordered products should not open the package, but should bring it back unopened to a post office within a period of five business days and fill out a “report of spoliation”

 

Opening the package excludes all recourse against the transporter (the Post Office, UPS..) We also invite you to inform Les Petites… of the problem by contacting the customer service at serviceclients@lespetites.fr

 

In the case of multiple orders, we reserve the possibility to deliver the Products separately (each partial delivery constitutes a separate contract) or to only delivery part of the order.

 

 

COUNTRYMODEDELIVERY TIME**COST
France Metropolitan Standard Colissimo 3 to 5 days Offered
Express Chronopost 24h to 48h 13€
Europe* Standard Colissmo 5 days 15€

* Austria, Belgium, Czech Republic, Danmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Irland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United-Kingdom.

**Average time

 

 

Customers in countries outside of the European Union are responsible for the payment of any Custom charges for merchandise entering their territory. It is understood that these customers pay for the products excluding VAT (the tax amount is not reflected in the product price in the online boutique).

7. RETURNS

If despite all our efforts you’re not content with your purchase, abiding by the article L.121-20 of the consumer code, you have 15 days starting from the date you received the product in order to make a return, exchange or reimbursement.

Return shipping fees are payable by the customer (except in cases of a defective item or a mistake made in the order)

 

If you want to return the item for reimbursement:

 You must place the item in its original packaging, making sure it is properly protected and return it to us accompanied by the completed return form. 

Return form available here

 You have 15 days from the date of reception of your order if you change your mind and wish to return one or several items.

 You will be reimbursed within 15 days following reception of the returned item(s) (we do not refund the shipping costs)

 The reimbursement will be made on the bank card you used to pay for your order.

 

If you want to return the item for exchange:

You must place the item in its original packaging, making sure it is properly protected and return it to us accompanied by the completed return slip.

Return form available here

If there is a difference in price, we will inform you of the difference in order to proceed with a payment or refund.

Incomplete, damaged, worn or soiled items will neither be reimbursed or exchanged. Likewise, returns are only accepted if the items still have their original tags attached.

All orders not received must be declared by the customer by email to serviceclients@lespetites.fr within 15 business days from the maximum date indicated for delivery. As soon as Les Petites…receives the email declaring non delivery, we will instigate an enquiry with the transporter.

Returns address/Exchange:

Les Petites... - Eshop

100 Avenue du Général Leclerc

Bâtiment 31

93500 PANTIN

FRANCE

8. INTELLECTUAL PROPERTY RIGHTS

 The brand name “Les Petites…”, as well as all the commercial brands, figurative or not, and all other brands, commercial names, service brands, illustrations, images, logos, designs and models, registered or not, copyrights and patents (hereafter “the Elements of intellectual property rights) appearing on our Products in our online Boutique, on all accessories or packaging, registered or not, are and remain the exclusive property of “Les Petites…”

 Any reproduction, total or partial, modification or use of the Elements of intellectual property rights , for any reason whatsoever or on any medium, is strictly prohibited without the express and prior  written authorization of “les Petites…” This prohibition also applies to all combination or use associated with any other brand, symbol, logo, or in a more general way, any distinctive sign used to compose a logo.

9. LIMITATION OF LIABILITY

“Les Petites…”  does its best to insure the accuracy and  to update the information found in the Boutique, whose content it reserves the right to correct at any time without prior notice. However. “Les Petites…” cannot guarantee the accuracy, preciseness and exhaustiveness of the information found in the Boutique.

Therefore, “Les Petites…” declines all liability:

  For any inaccuracy, inexactitude or omission relating to the information available in the Boutique.

  For any damage resulting from the intrusion of a third party having caused a modification of the information  available in the Boutique

And more generally, for any damage, direct or indirect, whatever the cause, origin, nature and consequence, caused by the access of whoever to the Boutique or the impossibility of access. Likewise, using the boutique and/or the credit afforded to any information coming directly or indirectly from it cannot give rise to damages, either direct or indirect.

10. PERSONAL DATA PROTECTION

The visitor to the website may have to provide data of a personal nature. Providing this nominative information is optional..

By providing this information in the online Boutique, you guarantee that you are using your real identity and all the information you provide is true, current, genuine and complete at the time you are communicating them to us.

By submitting an order, you accept and understand that we can keep and process your personal information. “Les Petites…” completely respects the privacy of the visitors using the online Boutique.

The information relating to your order are processed automatically by FIA-NET S.A. This automatic process serves to define an analysis of the transaction and to prevent bank card fraud.

 By submitting an order, you accept and understand that we can keep and process your personal information. “Les Petites…” completely respects the privacy of the visitors using the online Boutique.

Mixcommerce may implant a “cookie” in the visitor’s computer which allows it to identify him. We remind you that  visitors may refuse the recording of “cookies” by configuring therir browser in that way. Mixcommerce uses all possible means to insure the security of files created from the nominative data collected on the Website. However, Mixcommerce does not control the risks linked to Internet operation and draws the attention of Internet users to the existence of possible risks in terms of confidentiality of data transiting via this network and declines all responsibility attached to this risk.

11. AMENDMENTS TO THE PRESENT GENERAL CONDITIONS

“Les Petites…” informs the visitors to the Boutique that the present conditions may be modified at any time. These modifications are published online and are understood to be accepted without reservation by  all visitors who access the Boutique after their publication online.

12. FORCE MAJEURE

We cannot be held responsible for any lateness or any default in the execution of our obligations from the present General Conditions if this lateness or default is imputable to causes beyond our control.

13. APPLICABLE LAW AND JURISDICTION

The present General Conditions and all the transactions relating to the online Boutique are governed by French law.

All litigation will be submitted to the jurisdiction of French Courts.

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